Diploma in General Administration (06 months)

ILO 1: Demonstrate knowledge of fundamental principles, functions, and modern trends in administration and management.

ILO 2: Apply practical administrative skills in office organization, documentation, communication, and record management using both manual and digital systems.

ILO 3: Perform key administrative operations related to human resource management, financial administration, and resource control in accordance with organizational procedures.

ILO 4: Use information and communication technologies (ICT) effectively and securely to support administrative and managerial functions.

ILO 5: Interpret and apply legal, regulatory, and ethical frameworks relevant to administrative practice, including labor laws, compliance, and data protection.

ILO 6: Exhibit leadership, teamwork, and interpersonal competencies essential for effective organizational behavior and management.

ILO 7: Integrate theoretical knowledge with practical experience through projects or internships to address real-world administrative challenges.

ILO 8: Demonstrate professionalism, accountability, and continuous learning in performing administrative roles within public or private sector organizations.

• Leadership Labs: Role plays, simulations, and case studies
• Guest Lectures: Talks from industry leaders and changemakers
• Peer Learning Circles: Small-group reflection sessions
• Mentorship Program: One-to-one guidance from senior leaders

Module 1: Principles of Administration & Management (Weeks 1–4)

• Week 1: Introduction to administration, evolution, and scope
• Week 2: Functions of administration – planning & organizing
• Week 3: Functions of administration – leading & controlling
• Week 4: Modern trends in administration (TQM, digital admin, governance)
  Assessment: Short assignment on comparing traditional vs. modern administration

Module 2: Office Management & Documentation (Weeks 5–8)

• Week 5: Office organization, layout, and workflow
• Week 6: Records management (manual & digital)
• Week 7: Filing systems, document control, e-office
• Week 8: Time, scheduling, and resource management
  Activity: Practical filing & documentation simulation

Module 3: Business Communication (Weeks 9–12)

• Week 9: Written communication – letters, memos, notices
• Week 10: Report writing and professional emails
• Week 11: Meeting organization & minute writing
• Week 12: Oral communication, presentation, public speaking
  Assessment: Group presentation + mock meeting with minutes

Semester 2: Administrative Operations (Weeks 13–24)

Module 4: Human Resource Administration (Weeks 13–16)

• Week 13: Basics of HR functions & HR records
• Week 14: Recruitment, induction, and training
• Week 15: Payroll, benefits, and leave management
• Week 16: Workplace ethics, grievance handling, HR compliance
  Activity: Role-play HR case scenarios

Module 5: Financial & Resource Administration (Weeks 17–20)

• Week 17: Budgeting principles & financial documentation
• Week 18: Procurement process and tendering systems
• Week 19: Inventory management and control methods
• Week 20: Cost reduction and resource efficiency
  Assessment: Budget preparation exercise

Module 6: ICT for Administrators (Weeks 21–24)

• Week 21: MS Word & PowerPoint for documentation & reports
• Week 22: MS Excel for data analysis and payroll
• Week 23: Database management basics (ERP, records)
• Week 24: Cybersecurity, confidentiality, and digital governance
  Practical Test: Create Excel-based HR or finance tracking system

Semester 3: Applied Administration (Weeks 25–36)

Module 7: Legal & Regulatory Framework (Weeks 25–28)

• Week 25: Labor laws and employment rights
• Week 26: Workplace health & safety regulations
• Week 27: Administrative compliance & audits
• Week 28: Data protection, confidentiality & ethics
  Assessment: Case study analysis of compliance issues

Module 8: Leadership & Organizational Behavior (Weeks 29–32)

• Week 29: Motivation theories and staff supervision
• Week 30: Conflict resolution and negotiation strategies
• Week 31: Organizational culture and change management
• Week 32: Leadership in administration – traits & practices
  Activity: Group role-play in conflict management

Module 9: Capstone Project / Internship (Weeks 33–36)

• Week 33: Project orientation and proposal development
• Week 34–35: Fieldwork/internship – real-world administration tasks
• Week 36: Project presentation & reflection seminar
  Assessment: Capstone project report & presentation