Certificate Course in Professional Communication & Workplace Etiquette (02 weeks) – Monarch Campus

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Course Code and Title	: Certificate in Professional Communication & Workplace Etiquette
Target Group	: Executives, Administrative staff, University students preparing for employment.
Pre-requisition	: None
Hours of Study:	Lecture:	8 Hours	Tutorial:	Nil Hours	Workshop/s:	01 – 6 hours.	Notional:	14 Hours
Course Synopsis:	: This course provides participants with comprehensive knowledge and practical skills required for certificate in professional communication & workplace etiquette. It integrates theoretical learning with interactive workshops designed to enhance professional competence and workplace readiness.
Intended Learning Outcomes (ILO) of the Course	:After successful completion of this course, the participant will be able to
ILO 1: Develop confident verbal and written communication. ILO 2: Master workplace etiquette and telephone professionalism. ILO 3: Build persuasive presentation and negotiation skills
Teaching and Learning Methods	: Interactive lectures, group discussions, case studies, presentations, role-plays, and real-world scenario analysis.
Delivery method/s	: Blended learning – online lectures and live workshops
Course Content	Lecture Modules (8 Hours) Module 1 – Foundations of Professional Communication Module 2 – Effective Interpersonal Communication Module 3 – Written Communication Skills Module 4 – Presentation & Negotiation Skills Workshop Modules (6 Hours) Module 5 -Workplace Scenarios and Role-Plays Workshop 6 – Presentation and Etiquette Lab

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